Returning your product

If you suspect a new item to be faulty,
Contact our technical support (details can be found on our support page) Usually problems with "faulty items" turn out to be a "driver"/"setup" problem or an incompatibility with another device in your computer, this can normally be resolved by our technical support.

If the item is still problematic, normally it has to be returned to us, the easiest way to do this is to visit our Technical Support Department with the item and we will process it as quickly as possible.

In the event of having to return any faulty item by mail/post it must be confirmed by our Technical support and an authorization number given, this number must be clearly labeled on the outer packaging before the item is returned, failure to do so may result in your package being severely delayed or possibly even refused.

If the item is new and is confirmed faulty and is returned complete (with all manuals packaging etc) we will replace with new or refund, whichever is acceptable to our customer, else we will repair or replace. (this does not affects your statutory rights as a consumer)

Company Guarantee

Creative Computing (Scotland) Ltd are completely dedicated to your total satisfaction. All our products purchased form our Web site come with a 21 day money back guarantee, If you are not happy with your purchase just return it to us with original packaging (undamaged) and you will be dispatched an alternative or refunded in full. If you have any suggestions or comments please email us at Info@creativecomputing.net.

Customer Services is here to help you. If you have any complaints regarding our service please send an email to CS@creativecomputing.net or you can contact Customer Support

Prior to contacting Customer Support, you will find it quicker and easier to have as much of the following information to hand as possible: your original invoice number, product purchased & packaging of the product. We will endeavor to handle all enquiries within the same working day. However, failing this, your enquiry will be logged onto our system and a call reference number issued in order for it to be easily tracked and monitored at all times until it is resolved.