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Normally orders received before 2pm can be processed for dispatch the next working day (Excludes weekends), subject to stock status, (normally dispatched within 48 hours of receiving your order) and are charged at £4.95 + VAT.
If an item is out of stock we will backorder it for you, you will be informed by email, normally a "backordered" item is dispatched within 5 working days. We may subsitute an item of similar or higher spec at no extra charge.(this does not affects your statutory rights as a consumer)
If you suspect a new item to be faulty
Contact our technical support (details can be found on our support page)Usually problems with "faulty items" turn out to be a "driver"/"setup" problem or an incompatibility with another device in your computer, this can normally be resolved by our technical support.
If the item is still problematic normally it has to be returned to us, the easiest way to do this is to visit our Technical Support Department with the item and we will process it as quickly as possible.
In the event of having to return any faulty item by mail/post it must be confirmed by our Technical support and an authorization number given, this number must be clearly labeled on the outer packaging before the item is returned, failure to do so may result in your package being severely delayed or possibly even refused.
If the item is new and is confirmed faulty and is returned complete (with all manuals packaging etc) we will replace with new or refund, whichever is acceptable to our customer, else we will repair or replace. (this does not affects your statutory rights as a consumer)
Delivery Discrepancies:
All delivery discrepancies should be reported to Customer Services within 10 DAYS in order to act immediately to commence investigation and, where applicable, instigate our claims process. PLEASE RETAIN ALL PACKAGING (this does not affects your statutory rights as a consumer)
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***SPECIAL OFFERS***
ASUS ONLINE RMA REQUEST
