Shipping & Returns
If an item is out of stock we will backorder it for you, you will be informed by email, normally a "backordered" item is dispatched within 5 working days. We may subsitute an item of similar or higher spec at no extra charge.(this does not affects your statutory rights as a consumer)
If you suspect a new item to be faulty:
Contact our technical support (details can be found on our Repair Centre page). Often problems with suspected faulty items turn out to be a driver or setup problem or an incompatibility with another device in your computer, this can normally be resolved by our technical support.
If the item is still problematic normally it has to be returned to us, the easiest way to do this is to visit our Technical Support Department with the item and we will process it as quickly as possible. In the event of having to return any faulty item by mail or post it must be confirmed by our Technical support and an authorization number given, this number must be clearly labelled on the outer packaging before the item is returned, failure to do so may result in your package being severely delayed or possibly even refused.
If the item is new and is confirmed faulty and is returned complete (with all manuals packaging etc) we will replace with new or refund, whichever is acceptable to our customer, else we will repair or replace. (this does not affects your statutory rights as a consumer)
