Shipping & returns

Normally orders received before 1pm can be processed for dispatch the same working day (Excludes weekends), subject to stock status, (normally dispatched within 48 hours of receiving your order) and we offer a free delivery service that will deliver within 14 days.

If an item is out of stock we will backorder it for you, you will be informed by email, normally a “backordered” item is dispatched within 5 working days. We may subsitute an item of similar or higher spec at no extra charge.(this does not affects your statutory rights as a consumer)

If you suspect a new item to be faulty:

Contact our technical support. Often problems with suspected faulty items turn out to be a driver or setup problem or an incompatibility with another device in your computer, this can normally be resolved by our technical support.

If the item is still problematic normally it has to be returned to us, the easiest way to do this is to visit our Technical Support Department with the item and we will process it as quickly as possible. In the event of having to return any faulty item by mail or post it must be confirmed by our Technical support and an authorization number given, this number must be clearly labelled on the outer packaging before the item is returned, failure to do so may result in your package being severely delayed or possibly even refused.

If an item is new and is confirmed faulty and is returned complete (with all manuals packaging etc) we will replace with new or refund, whichever is acceptable to our customer, else we will repair or replace. (this does not affects your statutory rights as a consumer)

Delivery Discrepancies:

All delivery discrepancies should be reported to Customer Services within 10 DAYS in order to act immediately to commence investigation and, where applicable, instigate our claims process. PLEASE RETAIN ALL PACKAGING (this does not affects your statutory rights as a consumer)

Guarantee

Creative Computing (Scotland) Ltd are completely dedicated to your total satisfaction. All items purchased from our Web site come with a 21 day money back guarantee, If you are not happy with your purchase just return it to us with original packaging (undamaged) and you will be dispatched an alternative or refunded in full. If you have any suggestions or comments please use the contact form below.

Our Customer Services department is here to help you. If you have any complaints regarding our service please send an email using the form below, or you can contact Customer Support on 0141 649 7577.

Prior to contacting Customer Support, you will find it quicker and easier to have as much of the following information to hand as possible: your original invoice number, item purchased & packaging of the product. We will endeavor to handle all enquiries within the same working day. However, failing this, your enquiry will be logged onto our system and a call reference number issued in order for it to be easily tracked and monitored at all times until it is resolved.