Privacy Policy

Privacy Policy

Creative Computing (Scotland) Ltd
Last updated:

1. Introduction

This Privacy Policy explains how Creative Computing (Scotland) Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you shop with us online at www.creativecomputing.net or in our physical store at 1429–1437 Pollokshaws Road, Glasgow, G41 3RQ.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We act as the Data Controller for the personal data we collect.

If you have any questions about this policy, you can contact us at:
📧 privacy@creativecomputing.net

2. The Data We Collect

We collect different types of personal data depending on how you interact with us.

2.1 Data collected through our website

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Payment information (processed securely by our payment providers; we do not store card details)
  • IP address and basic device information
  • Account login details (if you create an account)

2.2 Data collected in‑store

  • Payment information (processed by Barclaycard terminals; we do not store card details)
  • Order details and receipts
  • Customer service interactions
  • CCTV footage (for security and crime prevention)

3. How We Use Your Data (Purposes & Legal Bases)

Purpose

Eaxmples of Use

Legal Basis

To process your orders

Taking payment, delivering goods, managing returns

Contract

To provide customer support

Responding to enquiries, resolving issues

Legitimate interest / Contract

To prevent fraud

Verifying transactions, monitoring suspicious activity

Legitimate interest

To maintain website functionality

Security, performance, troubleshooting

Legitimate interest

CCTV monitoring

Security, crime prevention, staff and customer safety

Legitimate interest

To comply with legal obligations

Accounting, tax, regulatory requirements

Legal obligation

We do not use your data for marketing emails.

4. Payment Providers

We share necessary transaction data with trusted payment processors:

  • Barclaycard
  • Klarna
  • PayPal

These providers act as independent data controllers for payment processing. Their own privacy policies apply when you use their services.

5. Who Else We Share Data With

We only share your data with third parties when necessary to operate our business:

  • Delivery and courier services
  • IT hosting and infrastructure providers
  • Professional advisers (e.g., accountants)

We do not sell or rent your personal data.

6. International Transfers

We do not intentionally transfer your personal data outside the UK.
If any of our service providers store data internationally, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

7. Data Retention

We keep your personal data only for as long as necessary:

Data Type

Retention Period

Order records

6 years (legal requirement)

Customer enquiries

Up to 2 years

CCTV footage

Typically 30 days unless required for an investigation

Payment data

Not stored by us; handled by payment providers

Website account data

Until you request deletion or your account is inactive for 3 years

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request a copy of your data (data portability)
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at:
📧 privacy@creativecomputing.net

9. Cookies

Our website uses only essential cookies required for security and basic functionality.
We do not use analytics, tracking, or advertising cookies.

If this changes in the future, we will update this policy and provide a cookie consent mechanism.

10. CCTV

CCTV operates inside our store for:

  • Security
  • Crime prevention
  • Staff and customer safety

Footage is stored securely, retained for a limited period, and accessed only when necessary.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have questions about this policy or how we handle your data, contact:

📧 privacy@creativecomputing.net
📍 Creative Computing (Scotland) Ltd
1429–1435 Pollokshaws Road
Glasgow
G41 3RQ